Turkington Windows

A bitterly disappointing and frustrating experience - Incredibly poor after sales customer service - lots of empty promises - if I had the energy to rip them out and start again I would! Survey team were great.

More valuable than price is trust. I had a windy gap in my double door and rang to have it fixed. A very pleasant Man called Mark Poole called and informed me it didn't need a new door, just a touch of oil which he applied free of charge.

Shopped around a lot and Turkingtons were the first quote we got. In hindsight I wish we'd just started it there and then. We were a small job and we quickly found that other companies weren't interested but Turkington's in the end had the best price, best turnaround time and best staff. The process was easy, windows fitted and sorted in one day and the tradesmen were really friendly and top notch.

They said during the quote that they let their customers speak for them which I assumed was sales talk but really it's true. Seldom you get such good service and couldn't be happier. When I replace the front of the house I'll not mess around next time and go direct to them. Totally recommend

Been dealing with Turkingtons for about 2 and a half years now. Every aspect of the service has been nothing short of shambolic! Fitting is very poor, after care a total nightmare, and product not up to standard you would expect. Issues which have arisen either take months to resolve or remain unresolved. I have sent 4 emails since the middle of November, all of which have been ignored. Rang on Tuesday of this week and am still waiting for call back.

Well pleased with standard of doors & windows. Very impressive, love them.

Window fitting couldn't be faulted, indeed was exemplary. I know all drafts have gone and the house is much warmer even on coldest of days. However, backup service needs to be improved as you have to wait far too long for any defects to be repaired, for example, broken door locks are a major security issue yet response time is in days as opposed to hours.

New windows doors gutters fascias etc all in in good time except for one window that was supposed to be a fire escape was incorrect. Now getting fed lies about when it is to be installed months later. Edit: turns out there were multiple new Windows created all to an incorrect specification, however the whole affair could have been better handled and we did get a sense of because they were dealing with my wife she could be easily fobbed off. The end product is sound and looks well and the installers were brilliant and efficient. Just one failure blotted the copybook.

I found the service from start to finish first class. Turkington Windows removed the hassle and headache of replacing windows. After installation there was a glitch with one of the window catches. This was speedily resolved to our satisfaction. There was no mess whatsoever and minimal disruption. Apart from the new windows you wouldn't have known that the installers had been there. I wouldn't hesitate in recommending or using Turkington Windows again.

I wanted a budget quote over the phone for 2 windows. The rep refused. Said he needed to call at my house. I've tried 4 other suppliers and all gave a price.

I have used Turkington Windows now for the second time and on both occasions I was thoroughly impressed. From start to finish they were a pleasure to deal with, and every member of staff were fully competent. Clean and tidy, quality and affordable.

We initially got turkington windows to install a new front door and sliding patio doors on a property we renovated. we were working to a deadline and were very disappointed when we were close to the installation date for the patio doors and turkington windows backed out of supplying it. on inspection from their surveyor they decided that their installation team did not have the expertise as a supporting beam needed strengthened. this was very inconvienient as we were working to a deadline and had to find a different supplier and installer. however turkington windows did supply and install a new front door on the property and we were happy with this. the staff in turkingtons were helpful throughout and the ordering process in the showroom was very straightforward with a lot of examples and they also cancelled the order for the sliding patio doors without any forfeit. overall I would recommend them.

Excellent service, fitters were brilliant. They took time to show us how to work the door, very clean and tidy, wouldn’t have known they had been fitting a door and a window. Would recommend to anyone looking to have work done, very pleased.

Was very satisfied with the way the work was carried out. The fitters were very efficient and friendly and cleaned up when they were finished. Would happily recommend Turkington to anyone!

From the initial contact I had excellent response and follow up your workmen were polite, efficient and thorough and we are very pleased with the end result.

Very happy with the installation process and the quality of your products very impressed with the workmanship of your installers. This is the first winter in 15 years that I have been able to enjoy in comfort. Very happy that I chose Turkingtons

On an overall basis I was very pleased with the efficiency and timeframe Turkington installed my conservatory. The fitters completed the job in 4 days and left the site in a very satisfactory manner.